You have been trying and trying to get into some of the library databases that you were introduced to in class by an OCLS librarian and it just isn't working!  Here are some things to check before calling OCLS for help:
 

• Make sure you are online.  Check some other sites to be sure you can connect to them, e.g. a favorite search engine site or news site.
• Check to be sure you are using the correct last name and bar code number or for some databases they require a user name/password, etc. for the database you are trying to view.  Call/email OCLS for your unique bar code or the needed username/password.  (You must be an IWU student, faculty or employee.)
• Check to see if you are using AOL or any of the Internet service providers owned by AOL, e.g. CompuServe, Gateway, etc.  If so, read the tutorial on AOL ACCESS.
• You may encounter problems using  Netscape.  If that is the problem, try using MSIE. Any version of MSIE higher than 5.x will work fine.
• Java and JavaScript must be enabled on your browser.  This setting is usually the default browser setting so if you have manually changed that setting, it will need to be returned to enabling Java/JavaScript.
  • NetScape look under EDIT/PREFERENCES/ADVANCED
  • MSIE look under TOOLS/INTERNET OPTIONS/ADVANCED
• Cookies must be enabled on your browser.  Again, this is the default setting for the browser, so if you disabled cookies, it must be set to accept cookies.
  • NetScape: EDIT/PREFERENCES/ADVANCED
  • MSIE:  TOOLS/INTERNET OPTIONS/ADVANCED
• If you are going through a firewall, e.g. personal computer or company network, you may have problems connecting to the databases.  On a company/school network, you will need to talk to your system administrator to resolve the access problems.  If using a personal home computer firewall, check with your documentation, HELP screens or software technical support.
• Try deleting the cache/history files associated with your browser.
  • Netscape:  EDIT/PREFERENCES/Clear history
  • MSIE:  TOOLS/INTERNET OPTIONS  Clear history and clear Temporary Internet files.
• If you use a pop-up blocker, be sure that it is disabled or enabled for certain links, i.e. any of the SilverPlatter Databases.
• If you are trying to access any of the EBSCOHost databases and don't see Indiana Wesleyan Univ in the upper righthand screen, please contact OCLS for a work around.
  
• If you have worked through all of these issues, please call OCLS.