OCLS Toolbar Help

Due to the number of different operating systems and ways in which computers are configured we cannot guarantee that the OCLS Toolbar will install properly. At this point in time Internet Explorer installation is usually successful, as is installation on FireFox 3.5x and lower. The OCLS toolbar does not install on current versions of FireFox nor in any version of Chrome, Opera, or Safari. Some security software also blocks installation of the OCLS toolbar. If the OCLS Toolbar cannot be installed for any reason, similar functionality can be obtained by creating a bookmark (favorite) to the OCLS homepage http://www2.indwes.edu/ocls -- all of the toolbar resources can be found by following links from this homepage.

Many problems can be solved by uninstalling and reinstalling the toolbar.

Known problems are covered below. For others please contact OCLS at 800-521-1848 or ocls@indwes.edu

"Error Opening File" message
"Windows cannot open this file" message
Firefox installation: Download error 228
Firefox installation tries to install on the Netscape browser
Installing the OCLS Toolbar on a Mac computer

Error Opening File

If you go through the installation steps and receive an error message that reads:

Error opening file for writing:
	"C:\Program Files\OCLS Toolbar\tbu05857\ocls_toolbar.dll"

you should select Ignore. The installation will proceed correctly.

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Error: "Windows cannot open this file"

If you get the error message "Windows cannot open this file" :

Select Cancel to return to the main Toolbar page
Select "Download Toolbar" again
Select SAVE, and in the File name window be sure to add .exe on the end (file should read ocls_toolbar.exe):
Select Save to download the file to the location you've selected
In the Download Complete window select Open

The installation should proceed normally (select Ignore if you get further errors)

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Firefox installation: Download error 228

If you go through the installation steps and receive an error message that reads:

Firefox could not install the file at

http://www2.indwes.edu/ocls/Toolbar/ocls_toolbar.xpi

because: Download error
-228

Please contact OCLS. We will send you the installation file via email.

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Firefox installation tries to install on the Netscape browser

If you select the link for "Firefox version" and your computer tries to install the toolbar on the Netscape browser you need to change the program that handles files with the extension "XPI":

Open Windows Explorer (Start > All Programs > Accessories > Windows Explorer)
In Windows Explorer, select Tools > Folder Options
Select the tab for "File Types"
Scroll down the list of file types and select "XPI"
Select the "Change" button:
In the "Open With" window select Firefox
Return to the main OCLS Toolbar page and select "Firefox version" again.

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Installing the OCLS Toolbar on a Mac or Linux computer

If you have a Mac or Linux computer the toolbar can be installed on the Firefox browser versions 3.5x and lower. You need to download the file ocls_toolbar.xpi to your desktop, and then drag the file on top of the FireFox icon to start installation. If this is not readily available as an option, then request from OCLS this specific file. They can email it to you as an attachment. Then try the following:

Download the file ocls_toolbar.xpi to your desktop.
Then drag the file on top of the FireFox icon.
The installation process should begin.

Note that installation is not successful with the most recent versions of FireFox -- we are working to develop a new version of the toolbar to overcome this problem.